Hey there user_6owuks, thanks for taking the time to post on our community forums! We'll be sorry to see you go, but we can absolutely help get your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
564 Messages
2 hours ago
Hey there user_6owuks, thanks for taking the time to post on our community forums! We'll be sorry to see you go, but we can absolutely help get your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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