Visitor
•
1 Message
Cancel service
Hi,
I've read other posts and answers. I don't see a direct message icon near the bell icon. I need to cancel all my services as I'm moving in with someone else.
Please help, thanks
Visitor
•
1 Message
Hi,
I've read other posts and answers. I don't see a direct message icon near the bell icon. I need to cancel all my services as I'm moving in with someone else.
Please help, thanks
XfinityJustinC
Official Employee
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2.2K Messages
4 hours ago
Hello, @user_lbngee thank you for reaching out over Xfinity Forums. You've contacted the right place for support, I can help get the account disconnection set up since you'll be moving to a location that already has service. To ensure Forum guidelines are being followed, you wouldn't want to send a direct message until asked by an employee after creating a post, like this one.
- If you don't see the direct message icon after logged in, this is typically the reason: you will need to uncheck "Opt out of Direct Messaging"
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
•
2.2K Messages
4 hours ago
@user_lbngee I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue with getting the order placed.
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