Cancel service

Hello, @user_lbngee thank you for reaching out over Xfinity Forums. You've contacted the right place for support, I can help get the account disconnection set up since you'll be moving to a location that already has service. To ensure Forum guidelines are being followed, you wouldn't want to send a direct message until asked by an employee after creating a post, like this one. 

- If you don't see the direct message icon after logged in, this is typically the reason: you will need to uncheck "Opt out of Direct Messaging"

Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@user_lbngee I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue with getting the order placed.