Visitor

 • 

1 Message

Monday, March 16th, 2026 7:19 PM

cancel service

hello! i need to cancel my service i have not used in months. 

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Official Employee

 • 

99 Messages

16 hours ago

@user_ks8v9r, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to hear you need to cancel your services, but I understand, sometimes service needs change. I'd like to do everything I can to help out. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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