Visitor
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1 Message
Cancel service
We moved and signed up for Xfinity Internet at the new house. We need to cancel Xfinity Internet and Cable at the old house
Visitor
•
1 Message
We moved and signed up for Xfinity Internet at the new house. We need to cancel Xfinity Internet and Cable at the old house
EG
Expert
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116.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.6K Messages
2 hours ago
user_s9xzw8 Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed.
We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
I do see that we have a private message in our inbox. I will follow up with you here in a couple of minutes in that thread. Thank you very much!
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