Visitor
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1 Message
Cancel Service
My Address: [Edited: "Personal Information"]
I want to cancel my service. This is notice I want to cancel my service. I don’t want any counter offers. I will return my modem at a Comcast store but I do not want to be charged anymore.
I am traveling and will have trouble getting phone calls. I can find no where on the app or account to cancel. Giving users a hard time to cancel just gives them negative experiences, when I’m back I will be less likely to get the service because of this experience.
XfinityOrlandoM
Official Employee
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3.1K Messages
8 hours ago
@user_c5c44q
Thanks for reaching out to us, depending on when and how your account was created you may or may not have the option to cancel the account online or through the activity app.
But what's great about this platform is we can assist you with any and all your Xfinity service needs!
We do hate to lose the other customer, but we understand at times that's unavoidable, I will be happy to assist you further, to get started go ahead and send me a direct message including your first and last name and complete service address.
Here's the detailed steps to direct message us:
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XfinityOrlandoM
Official Employee
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3.1K Messages
7 hours ago
@user_c5c44q
Thanks for reaching out to us, I'm glad we were able to get your concerns resolved on the disconnection of your Xfinity services.
We do hope to be able to service you again in the near future and want to thank you for being the best part of Xfinity.
Please enjoy the rest of your day and feel free to reach out to us anytime.
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