Hi there @user_minj26 Thank you so much for reaching out to our Xfinity Community Forum about making permanent changes to your service. We'd definitely hate to lose you as a valued customer, but we are happy to assist! In order to further assist, please follow the steps listed below.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityDemetrise
Official Employee
•
11 Messages
3 hours ago
Hi there @user_minj26 Thank you so much for reaching out to our Xfinity Community Forum about making permanent changes to your service. We'd definitely hate to lose you as a valued customer, but we are happy to assist! In order to further assist, please follow the steps listed below.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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