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user_7cc4ky
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2 Messages

Wednesday, February 18th, 2026 6:01 PM

Cancel Service

I want to cancel my Xfinity services. I tried numerous times to call but keep getting disconnected or can't get through. It shouldn't be this difficult 

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6 hours ago

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XfinityKassie

Official Employee

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2.3K Messages

6 hours ago

 

user_7cc4ky Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your account and services. I'm sorry to hear you had difficulties reaching us today. It's not our goal to make it a challenge in connecting with us for account support. While we hate to lose you as a customer, we understand that needs change from time to time. I'd be happy to help you with your account today. To begin, please send us a Direct Message with your name, and the service address. 
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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user_7cc4ky

Visitor

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2 Messages

I was able to get though on the phone and cancel. Thank you

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6 hours ago

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XfinityKassie

Official Employee

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2.3K Messages

 

user_7cc4ky I'm glad to hear you were able to get in touch with us, and get the support you needed. If anything else comes up during this transition, please feel free to reach back out to us. We are here 7 days a week. I hope you have a great rest of the day, and good luck with everything in the near future! 

 

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6 hours ago

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