Visitor
•
2 Messages
Cancel Service
I would like to cancel my service since the suspend doesn't work amd costs money. That is whole p point of suspending service! Not having to pay for something your not using. I would like to terminate service. Let me know where to mail or drop off modem. I am not paying the new bill on Feb 17th 2026. I have tried for a week to cancel service. Today is February 12th 2026 in case it's not marked or notated. I am not able to understand phone staff. Furthermore I am not able to find the direct message option that keeps being linked to in multiple threads. Thank you for your time and assistance with this matter. Sincerely, JW
XfinityThomasA
Official Employee
•
3.2K Messages
4 hours ago
Thank you so much for reaching out and for sharing your feedback. I’m really sorry to hear you’re considering canceling your Xfinity service, losing you as a customer is the last thing we’d want. I’m here to make this process as simple and easy as possible.
I hear you and I wanted to share more about the Xfinity Seasonal Convenience Plan. It allows you to place your services on hold for 2 to 6 months once per year, which can be a great option if you’re traveling or won’t be using your service for a while. When you return, everything can be turned back on quickly with no installation fees or technician visits required. Plus, all your favorite streaming services stay active without interruption during the hold.
Let’s work together to go over all your options and take care of your request in the way that works best for you. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0