Visitor
•
2 Messages
Cancel Service
need phone number or actual live person to talk to about cancelling service. this is rediculous to not even be able to find a phone number.
Visitor
•
2 Messages
need phone number or actual live person to talk to about cancelling service. this is rediculous to not even be able to find a phone number.
EG
Expert
•
115.7K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMatthew
Official Employee
•
1.4K Messages
15 hours ago
Hello @user_ocb6cg Our main customer service line is 1-800-934-6489 and the retention department handles most cancellation requests. If you are having trouble connecting with someone through that option our team here can also help process that request for you. If you'd like to work with our team send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0