user_99cqkx Thank you for reaching out to us today our our Xfinity Communty Forums. We certainly hate to see you go, but I completely understand that your needs may have changed, and I would be more than happy to help you with this transition. Our team here is fully equipped to handle your cancellation request starting today, January 19. Before we finalize everything, we’re also happy to explore any other options or concerns that might help make staying with the Xfinity family a better fit for you.
To ensure your account is handled securely, please send us a direct message with your full name and service address. I’m here to make this process as smooth and easy as possible for you!
To send a "Direct Message": Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
EG
Expert
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115.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
•
2.6K Messages
1 hour ago
To ensure your account is handled securely, please send us a direct message with your full name and service address. I’m here to make this process as smooth and easy as possible for you!
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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