Visitor

 • 

1 Message

Wednesday, January 14th, 2026 7:23 PM

Cancel service

I want to cancel service and the chatbot just keeps looping without giving the option to cancel

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Selected Oldest First

Official Employee

 • 

2.1K Messages

2 months ago

zapzapzap thank you for using the Xfinity Community Forums page to reach out regarding changes you would like to make to your service. We never want to lose a valued customer, but we can absolutely assist you. Please send over a direct message with your full name and complete service address to get started.

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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