Thanks for reaching out to us, we do hate to lose you as a customer but we understand your concerns. Go ahead and send me a direct message including your first and last name and complete service address to get started.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
@user_96239h, thanks so much for allowing us to assist you with your cancellation. We are sorry to lose you as a customer, but we hope that you will consider us again in the future.
XfinityOrlandoM
Official Employee
•
2.9K Messages
5 hours ago
@user_96239h
Thanks for reaching out to us, we do hate to lose you as a customer but we understand your concerns. Go ahead and send me a direct message including your first and last name and complete service address to get started.
Here's the detailed steps to direct message us:
(edited)
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XfinityAngie
Official Employee
•
2.3K Messages
4 hours ago
@user_96239h, thanks so much for allowing us to assist you with your cancellation. We are sorry to lose you as a customer, but we hope that you will consider us again in the future.
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