Hello user_6yogtl, and Happy New Year! We'd hate to lose you as a member of the Xfinity family, but we're always happy to help with any service request. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I can definitely look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
EG
Expert
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115.2K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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717 Messages
3 days ago
Hello user_6yogtl, and Happy New Year! We'd hate to lose you as a member of the Xfinity family, but we're always happy to help with any service request. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I can definitely look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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