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@user_lrhqhu

Thanks for reaching out to us. We do hate to see you leave but we understand there are situations were that is not possible.  To get started send me a direct message including your first and last name complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message