Cancel Service

@Jtrinh

Thanks for reaching out to us, we do apologize for any inconvenience if our billing process was not explained. Since we bill a month in advance and it can take about 10 days for the accounts to actually close &  depending on what your bill date is you may receive another bill. But we can only charge you for the days you had service, so once the account is fully closed within two to three weeks you will get a final readjusted bill showing your final balance or any possible refunds that we may owe.

 The best way to check is to jump on to the Xfinity app and go to your detailed billing PDF file. Top of the page shows your billing date and the dates are billed for,  if you're on auto pay you could possibly still be billed but like I stated above within two to three weeks you'll get a final readjusted bill and any refund that is owed to you would be sent to you within 30 days

@Jtrinh 

There wouldn't be an activation fee for activating the modem but yes for the mobile services there is a $25 activation fee but if you cancelled everything within 30 days of activating the services you should have a money back guarantee on all the charges.

If you would like me to take a deeper look at your account and just clarify everything so the proper expectations are set, I'll be happy to do that for you.

 Just send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message