cancel service

We canceled Xfinity last week on thursday but they only turned off service yet continued to bill us

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sundaze59

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3 Messages

2 days ago

I think xfinity is a corrupt company to charge us and then I have to call them over and over to cancel it is criminal!

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sundaze59 Thanks for reaching out to us for assistance with the cancellation concern. This certainly isn't something we want customers to worry about when putting in a request, and we can certainly make sure everything is in order for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 hours ago

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EG

Expert

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114.8K Messages

17 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

sundaze59

cancel service

sundaze59

XfinityEricB

EG

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