cancel service

We canceled Xfinity last week on thursday but they only turned off service yet continued to bill us

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sundaze59

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3 Messages

2 days ago

I think xfinity is a corrupt company to charge us and then I have to call them over and over to cancel it is criminal!

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sundaze59 Thanks for reaching out to us for assistance with the cancellation concern. This certainly isn't something we want customers to worry about when putting in a request, and we can certainly make sure everything is in order for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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EG

Expert

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114.8K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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sundaze59

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3 Messages

I have had xfinity for as long as I Have had this home 39 years! When they over billed us we canceled them on December 4th I spoke with an agent he mailed us a label and a return box and cut all the channels! We took all boxs and remotes off all 4 TVs on December 4th! the customer service man said we would get a refund yeah right! They just ran out the clock on our service and then I had to call them again this week to ask why is there another bill? The lady said they had no record of my first call yet I had already mailed back all the equipment so if I didn't cancel why did the box get delivered here on Tuesday December 9th? It is criminal to not give us a refund on the days we did not use! '

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6 hours ago

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Customer Service

sundaze59

cancel service

sundaze59

XfinityEricB

EG

sundaze59

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