Thanks for reaching out to us, we do hate to lose you as a customer, but we understand there are circumstances that make that unpreventable. To get started go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Thanks for reaching out to us even though we hate to lose you as a customer we understand there are other options out there. We do hope to be able to service you again in the near future and if you do decide to take a look at xfinity you can always use this link https://www.xfinity.com/broadband-labels to see our new next generation speed plans and all the awesome promotional rates we have for our new customers
XfinityOrlandoM
Official Employee
•
2.8K Messages
7 hours ago
@user_5oki4x
Thanks for reaching out to us, we do hate to lose you as a customer, but we understand there are circumstances that make that unpreventable. To get started go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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XfinityOrlandoM
Official Employee
•
2.8K Messages
2 hours ago
@user_5oki4x
Thanks for reaching out to us even though we hate to lose you as a customer we understand there are other options out there. We do hope to be able to service you again in the near future and if you do decide to take a look at xfinity you can always use this link https://www.xfinity.com/broadband-labels to see our new next generation speed plans and all the awesome promotional rates we have for our new customers
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