Hello @user_5saoqq, I understand the importance of wanting to make adjustments to your account. Is it ok to ask the reason why you would like to cancel all of your services today?
Completely understand, would you be moving to a new location to where we can just transfer your services over?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We hate to see you go, but I will be happy to help you get your request complete. To begin, would you mind sending me your name and the address to your account in a Direct message?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDuron
Official Employee
•
749 Messages
6 months ago
Hello @user_5saoqq, I understand the importance of wanting to make adjustments to your account. Is it ok to ask the reason why you would like to cancel all of your services today?
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