cancel service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_c2jex8

Thanks for reaching out to us,  we do apologize for any inconvenience you're having disconnecting your Xfinity services.

We do hate to see you go but we understand there are situations that can't be disregarded.

 i'll be happy to assist you with disconnecting your services,  to get started please send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message