Cancel service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_7n3ap6

Thanks for reaching out to us we do apologize for any inconvenience you've had with our chat service or our phone agents.

 We do hate to lose you as customer, but we do understand your concerns. I'll be happy to assist you in getting your services disconnected, please go ahead and send me a direct message including your first and last name and complete service address to get started.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message