Visitor
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2 Messages
cancel service
I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting this to the BBB.
XfinityAdrienne
Official Employee
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1.7K Messages
3 months ago
Hey there, @user_ho4rdr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know moving can be stressful, and we want to make things as seamless as possible. I would be happy to look into the account and process any changes with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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115.7K Messages
3 months ago
Concern moved here to the Customer Service help section.
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user_hg36g7
Visitor
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1 Message
2 months ago
I want to cancel some of my services without having to wait over a week in the hopes that someone will call me back
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user_r10anj
Visitor
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1 Message
1 month ago
absolutely the same experience.
there is no way to cancel service easily
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user_uup4sl
Visitor
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1 Message
17 hours ago
Agreed. Comcast has made it very difficult to cancel services. There is no option to do so anywhere on their very slow site. It is excessively difficult to reach a human being, though Comcast has made an effort to foist a rather unhelpful LLM onto its customers. It should be illegal to make it this difficult to cancel services with a business.
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