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user_pecrig
1st Topic

Visitor

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1 Message

Sunday, November 9th, 2025

cancel service

I would like to cancel my service and it is proving to be very difficult. I don't like that I have to schedule a call back in order to cancel. Why is there not a way to cancel online? You can manage your account by adding services but are not able to cancel. I am sure this is intentional, but it is frustrating for customers and deceptive. 

Question

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Updated 

6 hours ago

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EG

Expert

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114.4K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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2.1K Messages

6 hours ago

Hey @user_pecrig, thank you for contacting us today and I am sorry to see you are looking to discontinue your account. Can you please send us a direct message, with your full name and service address to get started? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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