Cancel service

There doesn't seem to be any real/straight foward way to cancel my service. I can get a hold of anyone the "assistance" AI just seems to avoid the topic completely, and anything online im supposed to be able to utilize won't load properly. From what I read this isn't an uncommon occurrence but it is infuriating. I am moving and sent my equipment back through ups. Now I just have to find a way to cancel my service.

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XfinityOrlandoM

Official Employee

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2.6K Messages

12 hours ago

@user_72exy1

Thanks for reaching out to us, We do hate to lose you as a customer but understand your concerns. I'll be happy to assist you with having your account cancelled, just go ahead and send me a direct message including your first and last name complete service address.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Customer Service

user_72exy1

Cancel service

XfinityOrlandoM

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