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user_72exy1
1st Topic

Visitor

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1 Message

Friday, October 24th, 2025 8:37 AM

Cancel service

There doesn't seem to be any real/straight foward way to cancel my service. I can get a hold of anyone the "assistance" AI just seems to avoid the topic completely, and anything online im supposed to be able to utilize won't load properly. From what I read this isn't an uncommon occurrence but it is infuriating. I am moving and sent my equipment back through ups. Now I just have to find a way to cancel my service.

Question

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Updated 

25 days ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

26 days ago

@user_72exy1

Thanks for reaching out to us, We do hate to lose you as a customer but understand your concerns. I'll be happy to assist you with having your account cancelled,  just go ahead and send me a direct message including your first and last name complete service address.

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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XfinityOrlandoM

Official Employee

 • 

2.7K Messages

25 days ago

@user_72exy1

Thanks for reaching out to us, I'm glad we were able to help you with your concerns in canceling your account. We do hate to lose you as a customer but we understand your concerns.

 

Feel free to reach out to us anytime and we do hope to be able to provide you service again in the near future

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