Visitor
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1 Message
cancel service
I want to cancel all of my services at two locations, is there anyway to speak with anyone in authority? I've been on the phone for an hour and get know where. Customer service, while very nice is not understandable and I don't even know what they are saying. Oddly, one rep spoke perfect english, but didn't understand english
EG
Expert
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113.9K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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189 Messages
2 days ago
Hi user_5yc0wo, thanks for reaching out through our community forums! I'm sorry you've had difficulty getting to someone to help disconnect your service, but you've come to the right place for assistance! Please send us a direct message with your full name, name on the account (if different), and service address, and our team of experts will be happy to help get your account squared away!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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