Visitor

 • 

1 Message

Monday, October 13th, 2025

Cancel service

https://forums.xfinity.com/direct-messaging

takes me here:

https://forums.xfinity.com

So I can’t create a cancelation request. Yes I am already signed in 

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Selected Oldest First

Expert

 • 

113.9K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Official Employee

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1.5K Messages

2 hours ago

user_q5oi7q Thanks for posting on our Forums. Sorry to hear that you are looking to cancel your service, but I see you've sent us a DM already, so I'm glad you were able to figure that part out. We can continue to assist there.

 

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