Visitor
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1 Message
Cancel service
Need to cancel service. Can’t find direct message icon in top left or right of screen like it should be, am already signed in.
Visitor
•
1 Message
Need to cancel service. Can’t find direct message icon in top left or right of screen like it should be, am already signed in.
EG
Expert
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113.9K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_6cb0mg
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityThomasB
Official Employee
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2.3K Messages
14 days ago
Good morning user_6cb0mg
Typically you will not see the direct message option until your first public had been made. Everything should be ready to rock and roll now. Our team can most definitely take a further look at getting things closed out. I hope there might be something we can do in order to keep you as a member of the Xfinity family.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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