Hello, @user_klwr12. Thank you for coming to the Xfinity Community Forum with the changes you're looking to make. While we'd hate to see you, I'd love the opportunity to help in any way that I can! Our team consists of experts in every area of your account, including service(s), equipment, billing and more. And it would be my pleasure to take a closer look at things with you today. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
2K Messages
10 days ago
Hello, @user_klwr12. Thank you for coming to the Xfinity Community Forum with the changes you're looking to make. While we'd hate to see you, I'd love the opportunity to help in any way that I can! Our team consists of experts in every area of your account, including service(s), equipment, billing and more. And it would be my pleasure to take a closer look at things with you today. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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