Visitor
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3 Messages
Cancel service
Need my Xfinity service canceled immediately. 6 technician appointments and they haven’t been able to resolve our internet turning off for days at a time. We demand a refund for all the time that the internet has been broken for, as we have been getting charged for the last 3 months the normal monthly price despite only having internet for a fraction of the time.
XfinityBenjaminM
Official Employee
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2.4K Messages
9 days ago
@Nathan775 Hello! Thank you for reaching out. We are sorry to hear that you're not having a good experience with us, and we'll be happy to help. We will respond to your DM shortly.
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EG
Expert
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113.1K Messages
9 days ago
Concern moved here to the Customer Service help section.
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EG
Expert
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113.1K Messages
9 days ago
@Nathan775 @XfinityBenjaminM
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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