cancel service

Their AI Chatbot [Edited: "Language"] just as much as their phone system I guess.  There is no phone number listed on the website and ALL support links redirect to their [Edited: "Inflammatory"] AI that only has 1 response to every single question.
"Due to the outage in your area I'm unable to get you to an agent or troubleshoot. I apologize for the inconvenience. Our technicians are working hard to resolve the issue now.
Once the outage clears you'll be able to troubleshoot and connect with an agent. For more info on the outage you can visit the Xfinity Status Center and sign up for text alerts or view the outage map.
Let me know if you need help with something else."

So I asked again "What is the phone number for customer support?" OR also "How do I talk to a live agent?"
And its the same response as mentioned above every time. 

[Edited: "Inflammatory"] I have extra charges on my bill that I want removed since they should not be there but its impossible to get ahold of anyone. 
They raise the rates every year but they can not pay LIVE AGENTS to help customers when they need help. I dont blame you for canceling 

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_tkoy99

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.