Visitor
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1 Message
cancel service
Why can't customers cancel their xfinity service via the mobile app without customer service support? this is predatory.
Visitor
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1 Message
Why can't customers cancel their xfinity service via the mobile app without customer service support? this is predatory.
EG
Expert
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111.3K Messages
18 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3K Messages
18 days ago
Hello, user_mol1ud! Thank you for your feedback on how you would like to see the Xfinity app updated. We want things to be easy for you and are happy to assist you with your account here.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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