Cancel service

user_5gzlql Hello and thank you for reaching out via our Xfinity Community Forums. What an exciting adventure, moving to Denmark! We're sorry to see you go, but we understand and want to make this transition as smooth as possible for you. To ensure all your services are canceled precisely on July 3, 2025, and to confirm what equipment needs to be returned, please send us a direct message with your full name and service address. Once we have that, we can look up your account details and give you all the specific information you'll need. We're here to help every step of the way!

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it