H

Visitor

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3 Messages

Thursday, May 22nd, 2025 11:53 AM

Cancel service

I've tried to be on live chat for over 2 hours with Xfinity and not a single agent has been able to help me complete close my cancellation request. I am a college student living on bare minimal means and today I get an email from Xfinity that I will be charged for next month. I have done everything to cancel my service; and had received an email saying "

"We received your cancelation request, and we're on it"...

This was on the 13th of May and since over a week there has been no progress. I need my service cancelled.

Xfinity by far has been the hardest to cancel subscriptions from all my 23 subscriptions; now I'm back home in India and it has been a headache to cancel service and I have no clarity about what it happening...Constantly being told that I will receive a confirmation that my service is cancelled...but till day I have not received any such confirmation of my service being cancelled. To an extent, Xfinity is forcing me to continue its services, which is a little unethical

Expert

 • 

110.5K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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