Hello, @user_7m2co thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and I can help with getting the account closed for you. We value your privacy when working with us, so wanted to highlight we updated your username if you noticed the change. Since I will need to gather some information to locate your account that we don't want here in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
EG
Expert
•
109.9K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
•
1.1K Messages
10 days ago
Hello, @user_7m2co thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and I can help with getting the account closed for you. We value your privacy when working with us, so wanted to highlight we updated your username if you noticed the change. Since I will need to gather some information to locate your account that we don't want here in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
0
0