1 Message
cancel service
I've spent the last week in a loop between the app telling me to call, the phone line telling me to schedule with a store, and the scheduling modal suggesting I attempt to cancel via the app.
Cancel my service, this is getting ridiculous. I SHOULD be able to log into my account and do this myself. Why is this something I am not able to do.
EG
Expert
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111.3K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.2K Messages
5 months ago
@user_ewirc7
Hello, thank you for reaching out! It breaks my heart to hear you are leaving us. As much as I don’t want you to go, I will make sure we get this taken care of promptly.
Go ahead and send me a direct message with your name and complete address.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityOrlandoM
Official Employee
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2.2K Messages
5 months ago
@user_ewirc7
Thanks for reaching out to us I'm glad we were able to get your concerns resolved on the disconnection of your account.
We do hope to service you again in the near future which this self-service link https://www.xfinity.com/broadband-labels is a great tool to use to see if we service your area and all of the awesome promotional rates we offer.
Thank you for being the best part of Xfinity and enjoy the rest of your day !
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