1 Message
cancel service
Have tried to cancel service several times since 12/15. No one calls me back. Can't get through on the phone. There is no other option I see. Want this cancelled effective 12/15. Have moved and home is empty.
1 Message
Have tried to cancel service several times since 12/15. No one calls me back. Can't get through on the phone. There is no other option I see. Want this cancelled effective 12/15. Have moved and home is empty.
EG
Expert
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111.3K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.6K Messages
6 months ago
Hello, @user_ae4d19
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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