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user_89trxb
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1 Message

Friday, November 8th, 2024 6:01 PM

Cancel Service

I'm trying to cancel my service.  Your chat bot is useless and keeps trying to get me to tech support.  Finally found your phone number and that  is useless too.  It keeps asking me to reset my modem, which I have unplugged.

I just want to cancel my [edited: inflammatory] service!!!!!!

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6 hours ago

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XfinityThomasD

Official Employee

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947 Messages

8 hours ago

 

user_89trxb I'm sorry to hear that we are losing your business and that you've had issues getting this completed. Our team can assist with the order for you here. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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