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Monday, November 4th, 2024 5:53 PM

Cancel service

Called Xfinity on 10/25 to cancel service. The representative told me that I would be getting a revised bill and that service would be cancelled effective 11/1 as I requested. I also received the cancellation confirmation email. 

Yesterday I got another bill for Nov to Dec and a late charge on the NOT revised bill for Oct to Nov. I am also still getting service updates for my old address. The service needs to be cancelled, the late charge waived, the revised bill issued, and the Nov to Dec bill cleared. 

Official Employee

 • 

591 Messages

19 days ago

Good afternoon @AdriannaL3. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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