Hello, thank you for reaching out! It breaks my heart to hear you are leaving us. As much as I don’t want you to go, I will make sure we get this taken care of promptly. Please send me a direct message.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
Hello user_lop6um. We can assist in canceling your internet service. Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_pmrm0b We appreciate your time working with us via DM. As sad as we are to see you leave we hope that you will someday be able to rejoin our Xfinity family. Have a wonderful day!
EG
Expert
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111.5K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.2K Messages
1 year ago
@user_pmrm0b
Hello, thank you for reaching out! It breaks my heart to hear you are leaving us. As much as I don’t want you to go, I will make sure we get this taken care of promptly. Please send me a direct message.
To send a direct message:
Click "Sign In" if necessary
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
0
0
user_lop6um
2 Messages
1 year ago
I would also like to cancel my service and was told by my “live agent” I would have to get a different package before I could cancel.
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user_lop6um
2 Messages
1 year ago
I would like to cancel my service and am not getting resolution from my “live” chat agent.
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XfinityBillie
Official Employee
•
3.4K Messages
1 year ago
@user_pmrm0b We appreciate your time working with us via DM. As sad as we are to see you leave we hope that you will someday be able to rejoin our Xfinity family. Have a wonderful day!
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