Cancel Service

user_y4xtow My team can definitely help you with your account concerns resolved today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_y4xtow Thanks for working with us in a direct message. I am glad we were able to disconnect the address you were no longer at. If you need anything else please don't hesitate to create a new post for us!