2 Messages
Cancel service
Hello,
I am moving out of my apartment and in my new location I do not require your internet services. Could you please cancel my monthly subscription and deactivate my account? I tried to do this via my online account but saw that I needed to speak with a representative. I called Nov. 22nd but could not reach anyone. I scheduled a callback for today and during the callback the automated rep said Comcast was closed for Thanksgiving. November 24th is when my subscription auto-renews. I do not want to be charged for another month. If I had known Comcast makes it impossible to cancel services on one’s own, I would have reached out sooner. Could you please assist me with this and also see that I am not charged for another month?
Thank you kindly.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Hi, @user_67cn9w! We appreciate you for your time spent reaching out to our forums page for help with the cancellation of the account. We will surely miss your business. We strive to ensure a more seamless experience with our digital options. I am sorry to learn about this experience of not being able to cancel via online. You've reached out to the right place for assistance. For me to assist, I will just need you to provide your name and address in a private message or you can cancel all of your Xfinity services in several ways.
• Chat with us online.
• Visit your local Xfinity Store.
• Complete a simple cancellation form at
https://www.xfinity.com/support/cancel-service
• Mail a cancellation request, including your first and last name, service address, account number and phone number to:
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
Note: If you mail or email your cancellation request, we’ll give you a call within two business days to confirm the request.
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XfinityKassie
Official Employee
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1.7K Messages
1 year ago
@user_67cn9w Absolutely! It's our pleasure to support you in any way we can. If you should need anything else, please don't hesitate to reach back out. I hope you have a lovely holiday, and good luck with the move!
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