Cancel Service

Cancel my service immediately. I keep getting an error message. If you don't cancel my service, I just won't pay and then it will be cancelled.

Responses

EG

Expert

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110.2K Messages

2 years ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.6K Messages

2 years ago

Hey there @user_17c850 we would hate to see you go however, we can help with disconnecting your services. Please send us a direct message with your full name and service address.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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0

U

user_17c850

Visitor

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3 Messages

@XfinityEva I have tried that multiple times and always get an error message.

2 years ago

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XfinityKrista

Official Employee

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1.5K Messages

Goodness, I'm sorry to hear you are receiving an error message. Can you tell me more about the error you're seeing? -Krista

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Customer Service

user_17c850

Cancel Service

EG

XfinityEva

user_17c850

XfinityKrista

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