New Poster
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1 Message
Cancel Service
I have tried multiple times to cancel my service and it’s not letting me? I moved from my service address over a month ago and no longer have need for this service, not to mention that while I had the service the connection was spotty and I had multiple days where the internet didn’t work at all! If you’re looking for a reliable internet service, I recommend NOT giving your money to xfinity as they are ripping off all of their customers!
Responses
ComcastRob
Official Employee
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271 Messages
5 m ago
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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