Cancel service without waiting until business hours and/or waiting for a call back

Hey there, @user_q7mh7x. Our team can assist with making any sort of change to your account. I see you've already sent us a DM and will continue the interaction there. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you with getting your account closed.