Visitor
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1 Message
Cancel Service - Service Not Even Setup
I walked into my local Xfinity store and asked to cancel service on March 30th, was told my last bill was going to be roughly $10, and have since been charged today for a FULL month of service. I don't have Xfinity equipment nor was the service ever even turned on for my location anyway.
I have already gone with another internet provider, and am looking to ACTUALLY have my service cancelled, and the overcharged amount refunded. I am going to file a report with my state's AGO office otherwise.
XfinitySean
Official Employee
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593 Messages
5 hours ago
Hey there user_5n3cmb, thanks for dropping by and posting here on the community forums! I'm sorry to hear your disconnect order didn't go through. Our team can absolutely help get the account squared away! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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