Visitor
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1 Message
Cancel service please
I attempted to cancel service via chat yesterday and after about a half hour long conversation, the rep told me it is impossible to cancel without talking to someone. And so I said fine schedule a phone call and the four options he gave me were the next day at either 4:00 a.m. 5:00 a.m. 6:00 a.m. or 7:00 a.m. so I asked to be scheduled a different day for a phone call and he told me those would always be my only option. I would like to cancel my service without being hassled or tricked or trying to be talked back into keeping this ridiculously expensive service I don't need to pay $200 for internet and five TV channels every month I'm done with cable and would like to cancel
Community Best Answer
XfinityThomasC
Official Employee
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3.7K Messages
20 hours ago
Hello, @user_4ejqle
Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_78v9n5
Visitor
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1 Message
1 hour ago
A half hour conversation? How lucky you are! Took me over 5 hours from shortly after midnight to after 5am through the night, just because I was almost out of my 1.2TB data plan half way through the month and wanted to explore options to increase it. Long story short... The person on Chat did not speak English very well, could not articulate properly, I had to keep repeating basic questions over and over again. Was given mis-information multiple times. And the new plan forced me to get a 12-month free Xfinity Mobile plan. Why would I ever want to change from Verizon Wireless? They have excellent customer service, and it is a pleasure dealing with them. Can't say that about Xfinity. It is painful when you have to deal with their customer support. They lie. Give mis-information all the time. Explore other options... my street is cabled by 2 different fiber providers that are much cheaper.
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