1 Message

Thursday, May 5th, 2022 2:11 PM


Cancel service online does not work

I submitted the cancel internet service form online twice. One in the middle of April. One is early May. Both of them do not work. My account is still be charged. It is a very bad experience.

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Official Employee


974 Messages

2 years ago

Hi there, @user_b53eec, thank you for taking the time to post on your Xfinity Forums. I am sad to hear you want to cancel your internet service with us. I'm sorry to hear of the negative experience you had when trying to get this completed online. Please rest assure you have reached the best team for assistance. Please send us a direct message with your full name and service address to further assistance. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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