Visitor
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1 Message
Cancel service I am not even receiving
I moved recently and tried to register for service online. Every time I entered my address, it suggested a change. I thought this was weird because when I searched for available ISPs at my address, I would be able to use them.
So I called. The costumer support rep assured me I would be able to get service at my address and he signed me up.
A couple days later I got an email telling me my equipment was on the way! To the wrong address. The one it kept switching me to online.
After a lengthy evening call that evening with multiple reps who couldn't comprehend what I was telling them, I was finally informed they did not service my address.
Fine, I said, please cancel my account. They said they would. This was about two weeks ago.
So I get an email last night telling me I'm online and I have a bill waiting for me.
All I want is to close this account. I am currently being charged for service I can't even use, with equipment I never received. Retrieving it should not be my responsibility and I don't have an hour to waste on the phone with your seriously unhelpful reps.
XfinityAmira
Official Employee
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4.9K Messages
5 days ago
Hi user_uo5id5! Thanks for reaching out on our Xfinity Forum regarding this account/billing concern. I hate to hear that this was your experience, and I'm sorry to know that we lost you as a result of it. Please know my team is here to help and would love to assist you with getting everything sorted out. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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