Cancel service from abroad

I need to cancel service from abroad as I am no longer residing in the US.

xfinity has made it essentially impossible to do so. Going in person and sending mail are obviously not viable options. Scheduling a call didn't work because they seem to have blocked international callers and the automated message will just repeat that they are unable to reach me.

Looking at the forums, sending a direct message seem to be a possible solution but I don't see where or how.

I would like to cancel now, please.

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XfinityAmandaB

Official Employee

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3.3K Messages

1 hour ago

user_mhe8j3 We hate to see you go, but that is something we can help with, so thank you for stopping in for help. I will need to pull up your account to get a disconnect set up for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.

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user_mhe8j3

Cancel service from abroad

XfinityAmandaB

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